Depending on the goals you want to achieve for your business, you have a choice of multiple enterprise software solutions. They all offer automation and support to your team but vary in the way they do this. The most popular enterprise software solutions which can bring improvements to your business are:
Customer Relationship Management (CRM)
Using a CRM enables you to better manage all of your external relationships and interactions with existing and potential customers. By improving customer service, you will also improve sales.
Storing all customer information in one central location allows you to gain a clear view of your clients and to be able to identify sales opportunities. The visibility allows all team members to check the entire history of a given customer and analyse it in order to improve future interactions.
Content Management System (CMS)
Before driving sales, you have to attract potential customers online and gain an audience. A CMS allows you to do this easily even if you have very limited technical knowledge. This solution allows you to manage content on your website quickly.
You don’t need to know anything about programming and can still create and publish great content online. It allows you to drive search traffic and gain better visibility. Additionally, you can save hours of work by using templates and improving your websites design.
Supply Chain Management (SCM)
Without measuring their performance, manufacturing companies can end up losing money on materials that don’t get used. SCM software enables you to thoroughly plan and manage every phase of producing and manufacturing a product to meet the needs of customers.
Collecting all business data into one system and following all of the sourcing, production and shipping processes online allows you to gain better visibility of your company. You are able to save money on supplying and managing multiple warehouses and provide your customers with a higher quality product in a much shorter period of time.
We all buy online and it may seem quite simple, but there is a wide range of complex processes which make it possible. Ecommerce software solution makes running an online store easy by automating and analysing processes, including managing products, customer service and accounting.
This solution allows you to run your store from one place, enabling you to integrate with multiple internal systems such as social media. Each action you take, including publishing offers, shipping a product and calculating taxes, is archived, which allows you to analyse and improve your performance and meet the requirements of your customers better.
Enterprise Resource Planning (ERP)
Regardless of the industry, the communication between multiple departments can be the key to success. An ERP improves the collaboration by integrating various systems from different departments including marketing, human resources and warehouse into one solution.
By improving the visibility of data, you improve the overall performance of your company. When all departments stay updated, you are able to provide better customer service and make better business decisions in a shorter period of time.