System integration: The challenges posed by a siloed software system

When faced paced companies use technically restricted software systems there are many business challenges that can arise. Disconnected functional systems stifle growth and reduce businesses’ ability to manage costs effectively. Below is a summary of some of the most common issues seen, hindering businesses in 2015.

Wasted Employee Productivity:

When your company is in growth mode, every employee needs to be operating at maximum capacity. Staff suppressed by inefficient, fragmented processes are more likely to make mistakes. Employees may be spending hours manually inputting data into an accounting and invoicing system, while other employees utlise the same information from your CRM system for their order fulfilment processes and to calculate sales commissions. Meanwhile any order cancellations then take time to be processed themselves which is both labour intensive and reduces staff Agility that your company so desperately needs.

Lack of Real-time Visibility:

Often in instances where software systems are unintegrated, being able to readily view business performance is a task in itself. Overlapping databases mean that reliable, up to the minute information cannot be sourced without great difficulty. Being able to access reports that show finance, sales, marketing or HR information are central to decision makers being able to obtain an in depth view of business operations.

Many companies regularly give up on attaining this data because of the amount of time it takes to source, extract and analyse. For those who brave it, countless hours are wasted trying to stitch together pieces of error-prone and out of date information. As a result, businesses either end up making critical decisions slowly, based on inaccurate information, or they make hasty and risky decisions off of gut instinct.

Integration Complexity and Cost:

With so many unrelated applications, IT departments waste vast amounts of resource on integrating, maintaining, and acquiring new versions of the same defunct applications. Often once the new applications have been purchased further time is required for even more integration and maintenance needs to be performed for all the different versions of software to work together. Consequently, valuable IT time that could be used to make the business more productive is wasted, while maintenance costs skyrocket.

Increased Customer Churn:

With strain from competitors, it is essential that your company provide an exceptional customer experience or risk customers taking their business elsewhere. If customers aren’t able to readily access information on their order status, can’t get issues resolved in a timely manner, or have to frequently deal with products being out of stock, they will be quickly become dissatisfied and be less likely to do business with you in the future.

An integrated software system ensures that customers have the right information and customer experience and that your employees have the instantaneous access to all the customer information they need to service and sell to your customers.


 

For more information, visit our section on System Integration or to learn more about how your business could benefit from systems that communicate, Get In Touch.

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