Allegations of personal data misuse has cast a dim light over businesses and charities alike in recent weeks. Millions of individuals’ information has been gathered, stored and then passed on to third parties, without their knowledge or say so. Last week the Guardian reported that one firm would be hit with a record fine in the region of £200,000 after pestering householders with automated calls on an “industrial scale”.
This incident calls into question the data policies of businesses and organisations dealing with large amounts of personal information, and raises questions as to whether they have the technical understanding to manage this information in the right way. The Data Protection Act is very clear: the very first principle is that your data should only be processed fairly and lawfully.
With public trust vital to the reputation and image of any active business or charity, with clear correlation to performance, disparate CRM systems and spreadsheets often make it more difficult to collect, manage and update data which, even with the best of intentions, can lead to costly mistakes.
As we already know how pivotal data is to the success of businesses and organisations in delivering products and services, in this article we explain 3 top tips to help ensure your data processes are up to scratch:
- Automate your outdated spreadsheets
As the volume and complexity of your information grows, the insight that you require becomes more intricate. In scenarios where multiple employees are regularly updating spreadsheets, duplicate copies are created and it can be difficult to obtain clean data. This is where automation comes into its own. With a dedicated database accessed by an easy-to-use online portal your workforce become empowered to easily manage and share your data.
- Reduce manual effort that data processes require
The manual input of information into systems could be creating siloed working and even an over-reliance on key staff. This opens up your organisation to errors and inefficiencies. Time, effort and cost could be reduced in your business through establishing automated processes between different systems and forming a single data repository. By centralizing data you are ensuring information is stored in a unified and accurate format for all stakeholders.
- Enable your associated systems to communicate
The availability of cloud computing and mobile solutions is ever increasing. Your organisation may have newer systems such as a CRM or web-based app that need to communicate with the likes of, for example, case management spreadsheets. Where two systems have not been configured to automatically share data between them, you run the risk of having inaccurate data, utilised in potentially public facing ways. Fortunately there are simplistic solutions to transferring data reliably between systems without incurring enterprise level cost, discover more about system integration.
If you think your establishment could benefit from a review of data processes, automation or system integration why not get in touch with Wolf Group today where a dedicated data specialist is on hand to discuss the right solution.