This week, ServiceNow released the results of a new report, revealing that a majority of organisations have introduced advanced automation in their workplace – with the full effects being felt next year.
A third of companies said that by 2018 they will need greater automation to handle the volume of tasks being generated. By 2020, eight out of 10 UK companies will hit that breaking point which is being contributed to by the overload created by mobile devices and the Internet of Things (IoT).
Intelligent automation could address the issue of the breaking point and increase productivity. This includes artificial intelligence or machine learning to streamline decision making to improve the speed and accuracy of business processes.
The ServiceNow survey revealed that highly automated companies are 6x more likely to experience revenue growth of more than 15% compared with companies with low automation. Meaning the financial payoff for automation cannot be ignored by companies.
The top three obstacles to UK automation adoption include: Employees’ resistance to change, too much time required to implement automation and concerns about eliminating jobs. However, it must be recognised that automation will bring new economic opportunities. UK companies need to develop and evolve their teams’ skills to help them thrive in an automated world.
Recommendations to avoid hitting the breaking point:
- Identify business processes that need improving in HR, customer service, IT or other departments.
- Map out the critical business services and automate the workloads with intelligent automation.
- Work with teams to address concerns and provide reassurance for your roadmap.
- Employ best practices around change management.
- Develop and evolve the team’s skills to help them thrive in an automated world.
To discuss how your business could benefit from becoming more automated, Get In Touch today.